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Electronic Complaint Management System for Municipal Corporation

B. Sudhir, B. Regina, Sajidabhanu. Published in Information Sciences.

Communications on Applied Electronics
Year of Publication: 2015
Publisher: Foundation of Computer Science (FCS), NY, USA
Authors: B. Sudhir, B. Regina, Sajidabhanu
10.5120/cae2015651817

B Sudhir, B Regina and Sajidabhanu. Article: Electronic Complaint Management System for Municipal Corporation. Communications on Applied Electronics 2(8):8-11, September 2015. Published by Foundation of Computer Science (FCS), NY, USA. BibTeX

@article{key:article,
	author = {B. Sudhir and B. Regina and Sajidabhanu},
	title = {Article: Electronic Complaint Management System for Municipal Corporation},
	journal = {Communications on Applied Electronics},
	year = {2015},
	volume = {2},
	number = {8},
	pages = {8-11},
	month = {September},
	note = {Published by Foundation of Computer Science (FCS), NY, USA}
}

Abstract

This project mainly focuses on sanitation and development of a municipal corporation. To make it possible, the people who belong to the municipal corporation are provided with an opportunity of raising a complaint regarding any issue that take place in their locality.

The issues are garbage management, water supply, electricity management, road repairs or layering of roads and threatening of animals. To raise the complaints through Electronic Complaint Management System (ECMS) for Municipal Corporation regarding the above categories, a simplified solution is designed where the different type of complaints made by people are integrated.

References

  1. Fornell C., & Westbrook A. Robert, “The Vicious Circle of Consumer Complaints”, journal of Marketing, (summer)(1984), 68-78.
  2. Razali R., Abd Halim K.N., & Jusoff K., “Quality Improvement of services in Unversiti Teknology Mara Pahang from a Management Perspective.” Management Science & Engineering Vol.5, No.1, (2011), pp.71-80.
  3. Najar, A.S., Al-Sukhni, H.A., & Aghakhani, N., “The Application of Service-oriented Architecture in E-complaint System.” Paper presented at (ICCSN ’10) the Second International Conference on Communication software and Networks, (2010, 26-28 Feb.@2010).
  4. Yi, Yooujae, “A Critical Review of Customer Satisfaction”. In Review of Markiting, Valerie A, Zeithaml, ed. Chicago, American Marketing Association, (1990).
  5. ESRAA ABD EL-AZIZ ABD EL-SADEK AFIFY, “A model for Customer Complaint Management system using SOA”, Management Information System Department, Modern Academy for Computer Science & Management Technology, CAIRO, EGYPT.
  6. http://www.ibimapublishing.com/journals/JMRCS/ 2012/624789/624789.pdf
  7. http://www.indiaurbanportal.in/b1estpractices/best practices81/bestpractices810.pdf
  8. http://www.freeproject.co.in/source/Complaint-Management -System.aspx?pf=Java&t=web
  9. http://grietinfo.in/projects/main/mca2012/cd-1-3doc.pdf
  10. http://www.techzoo.org/projects/online-complain-management-system-php-project.html

Keywords

Complaint Management System, Portal Management