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E-Governance for Good Governance: Experiences from Public Service Delivery

Mohammad Abdul Salam. Published in Information Sciences.

Communications on Applied Electronics
Year of Publication: 2017
Publisher: Foundation of Computer Science (FCS), NY, USA
Authors: Mohammad Abdul Salam
10.5120/cae2017652619

Mohammad Abdul Salam. E-Governance for Good Governance: Experiences from Public Service Delivery. Communications on Applied Electronics 7(3):26-29, June 2017. BibTeX

@article{10.5120/cae2017652619,
	author = {Mohammad Abdul Salam},
	title = {E-Governance for Good Governance: Experiences from Public Service Delivery},
	journal = {Communications on Applied Electronics},
	issue_date = {June 2017},
	volume = {7},
	number = {3},
	month = {Jun},
	year = {2017},
	issn = {2394-4714},
	pages = {26-29},
	numpages = {4},
	url = {http://www.caeaccess.org/archives/volume7/number3/744-2017652619},
	doi = {10.5120/cae2017652619},
	publisher = {Foundation of Computer Science (FCS), NY, USA},
	address = {New York, USA}
}

Abstract

E-governance is widely accepted as an effective tool of service delivery and equated with good governance by all developed countries in general and developing countries like Bangladesh in particular. The core purpose of this study is to validate the e-governance for good governance. The quantitative research approach was conducted. Data was collected using self-administered questionnaire from random samples drawn from the population of service providers and service receivers from four different DESCs of Bangladesh. The standard of service, choice & consultation, courtesy & consultation, entrance & information, and value for money variables were used to assess the quality of service while accountability, transparency, effectiveness, responsiveness, and rule of law were used to analysis the effective measures for good governance. The study results revealed that the DESC provides public services efficiently and e-governance is positively correlated to good governance promises impending to validation of hypothesis.

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Keywords

e-governance, good governance, public service delivery