CFP last date
01 April 2024
Reseach Article

Analysis of Internal and External Website Usability Factors

by Botchway Ivy Belinda, Alese Boniface Kayode, Nunoo Solomon, Thompson Aderonke Favour-Bethy
Communications on Applied Electronics
Foundation of Computer Science (FCS), NY, USA
Volume 7 - Number 35
Year of Publication: 2021
Authors: Botchway Ivy Belinda, Alese Boniface Kayode, Nunoo Solomon, Thompson Aderonke Favour-Bethy
10.5120/cae2021652880

Botchway Ivy Belinda, Alese Boniface Kayode, Nunoo Solomon, Thompson Aderonke Favour-Bethy . Analysis of Internal and External Website Usability Factors. Communications on Applied Electronics. 7, 35 ( Apr 2021), 9-18. DOI=10.5120/cae2021652880

@article{ 10.5120/cae2021652880,
author = { Botchway Ivy Belinda, Alese Boniface Kayode, Nunoo Solomon, Thompson Aderonke Favour-Bethy },
title = { Analysis of Internal and External Website Usability Factors },
journal = { Communications on Applied Electronics },
issue_date = { Apr 2021 },
volume = { 7 },
number = { 35 },
month = { Apr },
year = { 2021 },
issn = { 2394-4714 },
pages = { 9-18 },
numpages = {9},
url = { https://www.caeaccess.org/archives/volume7/number35/877-2021652880/ },
doi = { 10.5120/cae2021652880 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
}
%0 Journal Article
%1 2023-09-04T20:04:01.913312+05:30
%A Botchway Ivy Belinda
%A Alese Boniface Kayode
%A Nunoo Solomon
%A Thompson Aderonke Favour-Bethy
%T Analysis of Internal and External Website Usability Factors
%J Communications on Applied Electronics
%@ 2394-4714
%V 7
%N 35
%P 9-18
%D 2021
%I Foundation of Computer Science (FCS), NY, USA
Abstract

End-user feedback on products is vital to enhance their speed and performance. These evaluations reveal satisfaction levels of end-users, which center on the ease of use and understandability of such applications. This study evaluates the internal and external attributes of the usability of four (4) websites using three automated tools namely Gtmetrix, Website grader, and Pingdom along with the administration of survey questionnaire. The internal attributes were measured for factors such as performance, page size, load time, and page requests using automated tools while the external attributes were measured using surveys on ease of navigation, organisation of information, and other factors. The scores from the survey were tested for reliability using the Cronbach Alpha technique and modeled in IBM SPSS Statistics 26.0 software. Results obtained from the survey-based approach showed that all four websites have good usability features and hence passed the test. Nonetheless, two other websites ranked low when evaluated with automated tools.

References
  1. Adepoju, S. A. and Shehu, I. S. (2014), “Usability Evaluation of Academic Websites Using Automated Tools”, International Conference on User Science and Engineering (i-USEr), pp. 186-191.
  2. Amaitik, N. M. and El-Sahli, M. J. (2013), “An Evaluation of the Usability of IT Faculty Educational Portal at University of Benghazi”, World Academy of Science, Engineering and Technology, Vol. 7, pp.956-962.
  3. Aydin, A. and Pasinlioglu, T. (2018), “Reliability and Validity of a Turkish version of the Prenatal Breastfeeding Self-Efficacy Scale”, International Journal of Midwifery, Vol. 64, pp. 11 - 16.
  4. Bayu, F. and Banowosari, L. Y. (2021), “Quality Analysis of Payroll Information System Based on ISO 9126 In PT Karya Prima Usahatama”, International Journal of Research Publications, Vol. 71, No. 1, 11 pp.
  5. Bujang, M. A., Omar, E. D. and Baharum, N. A. (2018), “A Review on Sample Size Determination for Cronbach’s Alpha Test: A Simple Guide for Researchers”, The Malaysian Journal of Medical Sciences, Vol. 25, No. 6, pp. 85 – 99.
  6. Derisma, D. (2020), “The Usability Analysis Online Learning Site for Supporting Computer programming Course Using System Usability Scale (SUS) in a University”, International Journal of Interactive Mobile Technologies, Vol. 14, No. 9, pp. 182 – 195.
  7. Dwivedi, S. and Dubey, S. K. (2014), “Measurement of Web Usability: An Approach”, International Journal of Computer and Communication System Engineering, pp. 59-65.
  8. FUTA (2021), https://www.futa.edu.ng/, Accessed: March 20, 2021.
  9. Google (2021), https://www.google.com/, Accessed: March 20, 2021.
  10. GTmetrix (2021), https://gtmetrix.com/, Accessed: March 20, 2021.
  11. Islam, A. and Tsuji, K. (2011), “Evaluation of Usage of University Websites in Bangladesh”, DESIDOC Journal of Library and Information Technology, Vol. 31, No. 6, pp. 469-479.
  12. Ismailova, R. and Inal, Y. (2016), “Website accessibility and quality in use: a comparative study of government Web sites in Kyrgyzstan, Azerbaijan, Kazakhstan and Turkey”, Universal Access in the Information Society, Vol. 16, 987–996
  13. ISO 9126-1 (1998), “Information Technology-Software product quality-Part Quality model”, International Organization of Standardization.
  14. ISO 9241-11 (2018), “Ergonomics of human-system interaction - Part 11: Usability: Definitions and concepts”, 29 pp.
  15. Jun, T. W., Xiang, L. Z., Ismail N. A. and Yi, W. G. R. (2021), “Usability Evaluation of Social Media Websites”, International Research Journal of Modernization in Engineering Technology and Science, Vol. 3, No. 1, pp. 216 – 221.
  16. Jusoh, S. (2019), “The Development of Usability Heuristics for Arabic M-Commerce Applications,” IEEE Jordan International Joint Conference on Electrical Engineering and Information Technology (JEEIT), pp. 779–784.
  17. Kaur, S., Kaur, K. and Kaur, P. (2016), “An Empirical Performance Evaluation of Universities Website”, International Journal of Computer Applications, Vol. 146, No.15, pp. 10 – 16.
  18. Kous, K., Pusnik, M., Hericko, M. and Polancic, G. (2018), “Usability Evaluation of a Library Website with Different End User Groups”, Journal of Librarianship and Information Science, pp. 1 – 16
  19. Nielsen, J. (2012), “Usability 101: Introduction to Usability,” https://www.nngroup.com/articles/usability-101-introduction-to-usability/, Accessed: March 22, 2021.
  20. Noe, E. (2017), “Usability, Accessibility and Web Security Assessment of E-government Websites in Tanzania”, International Journal of Computer Applications, Volume 164 – No 5, pp. 42 – 48.
  21. Oliha, F. O. (2014), “Web Portal Usability Among Nigerian University Students: A Case Study of University of Benin, Nigeria”, Nigerian Journal of Technology (NIJOTECH), Vol. 33. No. 2, pp. 199 – 206.
  22. Pingdom (2021), https://tools.pingdom.com/, Accessed: March 20, 2021.
  23. Polat, G., Damci, A., Turkoglu, H. and Gurgun, A. P. (2017), “Identification of root causes of construction and demolition (C&D) waste: The case of Turkey”, Creative Construction Conference, pp. 948 – 955.
  24. Qiu, Y. F., Chui, Y. P. and Helander, M. G. (2006), “Usability Analysis of Mobile Phone Camera Software Systems,” pp. 1–6.
  25. Sasmito, G. W., Zulfiqar, L. O. M. and Nishom, M. (2019), “Usability Testing based on System Usability Scale and Net Promoter Score”, International Seminar on Research of Information Technology and Intelligent Systems (ISRITI), pp. 540 – 545.
  26. Signore, O. (2005), “A comprehensive model for Web sites quality”, Seventh IEEE International Symposium on Web Site Evolution, pp. 30-36
  27. Sukmasetya, P., Setiawan, A. and Arumi, E. R. (2020), “Usability evaluation of university website: a case study”, Journal of Physics: Conference Series, Vol. 1517, 6 pp.
  28. UMaT (2021), https://www.umat.edu.gh/, Accessed: March 20, 2021.
  29. Uska, M. Z., Wirasasmita, R. H. and Fahrurrozi, M. (2019), “The application of Usability Testing Method for Evaluating the New Student Acceptance (NSA) System” Journal of Physics: Conference Series, Vol. 1539, 6 pp.
  30. Wesite Grader (2021), https://website.grader.com/, Accessed: March 20, 2021.
  31. Yahoo (2021), https://www.yahoo.com/, Accessed: March 20, 2021.
Index Terms

Computer Science
Information Sciences

Keywords

Usability survey external attributes internal attributes Gtmetrix Website grader Pingdom Performance load time page request page size website