CFP last date
02 October 2023
Call for Paper
November Edition
CAE solicits high quality original research papers for the upcoming November edition of the journal. The last date of research paper submission is 02 October 2023

Reseach Article

A Study on the Impact of Information Technology (IT) on the Performance of Commercial Banks in Oman

by Maryam Humaid Alwashahi
Communications on Applied Electronics
Foundation of Computer Science (FCS), NY, USA
Volume 4 - Number 1
Year of Publication: 2016
Authors: Maryam Humaid Alwashahi

Maryam Humaid Alwashahi . A Study on the Impact of Information Technology (IT) on the Performance of Commercial Banks in Oman. Communications on Applied Electronics. 4, 1 ( January 2016), 38-40. DOI=10.5120/cae2016652022

@article{ 10.5120/cae2016652022,
author = { Maryam Humaid Alwashahi },
title = { A Study on the Impact of Information Technology (IT) on the Performance of Commercial Banks in Oman },
journal = { Communications on Applied Electronics },
issue_date = { January 2016 },
volume = { 4 },
number = { 1 },
month = { January },
year = { 2016 },
issn = { 2394-4714 },
pages = { 38-40 },
numpages = {9},
url = { http://localhost:9000/archives/volume4/number1/497-2016652022/ },
doi = { 10.5120/cae2016652022 },
publisher = {Foundation of Computer Science (FCS), NY, USA},
address = {New York, USA}
%0 Journal Article
%1 2023-09-04T19:53:17.836571+05:30
%A Maryam Humaid Alwashahi
%T A Study on the Impact of Information Technology (IT) on the Performance of Commercial Banks in Oman
%J Communications on Applied Electronics
%@ 2394-4714
%V 4
%N 1
%P 38-40
%D 2016
%I Foundation of Computer Science (FCS), NY, USA

The economic development of any country depends on the growth and development of the banking sector. The Banking sector is considered to be an effective instrument for accelerating the pace of economic growth. The economic status of Sultanate of Oman has reached the present position due to the continuous efforts by the government for enhancing the quality and productivity of banking operation. This paper has carried out an extensive investigation into the impact of the information technology (IT) on the performance of commercial banks in Oman. The investigation has been done on eight important commercial banks. The work has unearthed that , the nowadays the growth of IT field has penetrated the banking sector in Oman, which in turn, has accelerated the performance of commercial banks on one hand and the customer satisfaction on the other. At the end, there are some recommendations for further improvement of IT system in banking sector in Oman.

  1. Applehans, Wayne, Globe, Alden and Laugero, (2000), “Information Technology as Business strategy”, Boston, MA: Addison-Wesley
  2. Award, E.M., (2000), “Building Expert Systems”, Minneapolis, MN: West Publishing Co.
  3. Bell, D. (2000) “The coming of post-industrial society”, London: Oxford University Press
  4. Bexar C. (2002), “Information Technology Industry Trend”, Knowledge Management Journal, May, PP. 22-27
  5. Botkin, J (1999), “Smart Business: How knowledge, communication can revolutionize your company”, New York: Free Press
  6. Brooking, A (2001), “Intellectual Capital”, London: Thompson Press
  7. Don Wright and Wally Valentine, (1999), “Business of Banking and Financial Services” Third Edition, Northcote Publication.
  8. Edwards, D.L. and Mahling, E.L. (2006), “Towards Knowledge management systems in the legal domain”, Journal of Information Technology, PP 75-79
  9. Flash, C. (2001), “IT strategy”, New York: Basic Books
  10. Gummesson, E. (2000), "Qualitative methods in Management Research", 2nd edition, Thousand Oak, CA Sage.
  11. Hansen, Morten, Nohria, Nitin and Tierney, and Thomas (2004), “What is your strategy for competitive strengths?”, Harvard Business Review, March- April, 2004, PP 106-109
  12. Horibe, F., (2007), “Managing IT strategy”, New York: John Wiley & Sons, Inc.
  13. Lamb, R. (2003), “Using intranets: preliminary results from a socio-technical field study”, in proceedings of Hawaii International Conference on system Sciences, Maui, Hawaii
  14. Saunders et al. (2007), "Research Methods for Business Students", 4th edition, Pearson Education Limited, England
  15. Ward, L. (2006), “Collaborative Knowledge Management Tools: Putting Customer Care Online”, Knowledge Management Journal, April, 2006, PP CS1 – CS6
  16. Zeithaml, Valarie A, Parasuraman, A and Leonard L, (1990), “Delivery Quality Service”, New York, Free Press
Index Terms

Computer Science
Information Sciences


Banking sector Information technology (IT) performance evaluation.